Refund policy

Last updated: 31 October 2026

Return window and fee

Country	Return window	Return fee (deducted from your refund)
United Arab Emirates	14 days from delivery	AED 10
Saudi Arabia	7 days from delivery	AED 49
Kuwait	14 days from delivery	Free (Taxes will be deducted if incurred)
Qatar, Bahrain, Oman	14 days from delivery	AED 49

What can be returned

Items must be unworn, unwashed and unused, with tags attached and in their original packaging. Please include proof of purchase.

Sale items and gift cards can't be returned. Leggings and shorts can't be returned once the hygiene tag is removed.

How to return

Request a return through your account or email support@wear-dots.com with your order number. Please don't send anything back before your return is approved. Return request on the website are not guaranteed.
Once approved, we'll arrange collection and send you the instructions.
Items sent back without an approved return won't be accepted.

Refunds

We'll let you know once we've received and checked your return. Approved refunds go back to your original payment method within 10 business days, minus the return fee. Your bank may take a few extra days to show it.

Delivery fees aren't refunded, except in Kuwait.

Exchanges

We don't offer exchanges. To get a different size or colour, return your item and place a new order.

Faulty, damaged or wrong items

If your item is faulty, damaged or not what you ordered, you'll get a full refund and a free return in every country. Contact us within 48 hours of delivery.