Shipping policy
Last updated: 10 November 2026
We currently ship dots from Dubai across the UAE and the GCC.
United Arab Emirates
| Option | Where | Order by | Delivered | Fee |
|---|---|---|---|---|
| Same Day Delivery | Dubai, Abu Dhabi, Sharjah, Ajman | 3 PM Dubai, 1 PM other Emirates | Same day, 4 PM – 10 PM | AED 25, free on orders from AED 400 |
| Next Day Delivery | All Emirates | 10 PM | Next day, 9 AM – 10 PM | AED 20, free on orders from AED 155 |
Free zones are not included. We make up to 3 delivery attempts.
GCC countries
All duties and taxes are included. There's nothing to pay on delivery.
| Country | Delivery fee | Estimated delivery |
|---|---|---|
| Saudi Arabia | AED 49 | Riyadh and Jeddah: 2–3 business days Other cities: 3–5 business days Remote areas: up to 7 business days |
| Kuwait | AED 30 | 3–5 business days |
| Qatar | AED 30 | 3–5 business days |
| Bahrain | AED 30 | 3–5 business days |
| Oman | AED 30 | 3–5 business days |
Please note: due to current conditions in the region, some GCC deliveries are taking longer than usual, around 7–10 business days. We'll update this page once delivery times return to normal.
- You'll receive tracking by SMS or email once your order ships.
- Customs in Saudi Arabia and Oman need your national ID, Iqama or Civil ID number. We'll ask for it after you order, and your parcel can't clear customs without it.
- Our courier makes up to 3 delivery attempts. If your order can't be delivered and returns to us, the delivery fee isn't refunded.
- Delivery times are estimates and can be longer during public holidays, customs checks or events outside our control.
Free delivery offers
From time to time we may offer free delivery as a perk. It could be for a promotion, a minimum spend, a new collection, a discount code, or for members and loyal customers.
- Each offer's terms (countries, dates, minimum spend) are shown on the website, in the offer message or at checkout. The free delivery is applied at checkout.
- Offers can't be applied to orders already placed, swapped for cash or combined with other offers unless we say so.
- Free delivery doesn't change your return terms. The return fee for your country still applies.
- We can change or end an offer at any time. Orders placed while it was running keep it.
Damaged or missing items
Please check your parcel when it arrives. Tell us within 48 hours at support@wear-dots.com if anything is damaged, missing or wrong, and include photos.
Questions? support@wear-dots.com · +971 54 723 1992